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Customer Service
Workshops
Overview
Customer loyalty is essential to the success
of every organization. The Customer Service workshops
provide participants with skills,
and strategies to work effectively with all
customers -- internal and external -- to create a
positive customer impression and to build
lasting relationships.
Participants will learn skills to uncover and
understand customers’ needs, communicate
effectively and professionally, and diffuse
potentially unproductive situations. Workshops
are customized to include typical customer
interactions from your organization.
Choice of formats:
Customer service programs are available as on-line self-study, in-class
workshops, or a blend of on-line and in-class workshops. Organizational
training departments may choose to deliver any of these programs in-house.
Facilitator Kits and train-the-trainer options are available.
Course length:
Courses vary in length from one-half to three days, with 1 - 2 hours
online. Kreative Learning Solutions will work with you to customize any program
to meet your organizational needs and learning and development goals.
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Kreative Learning
Solutions works with you to determine modules
and delivery options (online, in-class, or blended) that
will provide the greatest benefit for your employees
and your organization.
Workshop Examples (printable pdf's*):
Customized KLS program examples include
these:
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Dealing with Difficult customers
- Providing Positive Customer Service
- Creating a Respectful Work Environment
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KLS Resource Store |