Learning and development solutions
for building management, communication, sales and other business skills

I learned a lot of customer service skills.  I will be more empathetic and ask more open-ended questions to learn more about my customer's needs. - First Marblehead
Contact Us: Email   Phone/Fax: 781-773-1233

Customer Service Workshops

Overview
Customer loyalty is essential to the success
of every organization. The Customer Service workshops provide participants with skills,
and strategies to work effectively with all
customers -- internal and external -- to create a
positive customer impression and to build
lasting relationships.

Participants will learn skills to uncover and
understand customers’ needs, communicate
effectively and professionally, and diffuse
potentially unproductive situations. Workshops
are customized to include typical customer
interactions from your organization.

Choice of formats:
Customer service programs are available as on-line self-study, in-class workshops, or a blend of on-line and in-class workshops. Organizational training departments may choose to deliver any of these programs in-house. Facilitator Kits and train-the-trainer options are available.
Course length:

Courses vary in length from one-half to three days, with 1 - 2 hours online. Kreative Learning Solutions will work with you to customize any program to meet your organizational needs and learning and development goals.

 
Kreative Learning Solutions works with you to determine modules and delivery options (online, in-class, or blended) that will provide the greatest benefit for your employees and your organization.
Service Curriculum Overview

Workshop Examples (printable pdf's*):


Customized KLS program examples include these:
  • Dealing with Difficult customers
  • Providing Positive Customer Service
  • Creating a Respectful Work Environment
KLS Resource Store
STAR Service

The customers' experience with your organization is... everything. More about STAR Service...
idXready:
"Improving Your Listening Skills" Learn More...

 

 
Quicklinks * To view pdf files, use Adobe Acrobat Reader
 
Contact: Kreative Learning Solutions • 5 Montana Avenue Hull MA • 781-773-1233 • Karen Stacey, Principal